Privacy Policy

Last Updated: February 2026

This Privacy Policy explains how Deserve (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://deserve-eg.com (the “Website”) or otherwise interact with us.

By accessing or using our Website and services, you agree to the practices described in this Privacy Policy.

1. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.

2. Information We Collect

We collect different types of information depending on how you interact with our Website.

A. Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

Full name
Billing and shipping address
Phone number
Email address
Payment confirmation details
Account login credentials
Messages or inquiries sent to customer support

Providing certain information may be necessary to complete purchases or access specific features.

B. Automatically Collected Information

When you browse our Website, we may automatically collect certain data including:

IP address
Device type
Browser type
Pages visited
Time spent on pages
Referring website

This data helps us improve website performance and user experience.

C. Information from Third Parties

We may receive information from trusted service providers such as:

Payment gateways (for secure transaction processing)
Shipping providers
Marketing and analytics partners
E-commerce platform providers

All such data is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

• Process Orders

Confirm and process payments
Ship products
Handle returns and exchanges
Send order confirmations and updates

• Customer Support

Respond to inquiries
Resolve complaints
Provide after-sales service

• Improve Our Website

Analyze browsing behavior
Enhance user experience
Optimize product offerings

• Marketing (Optional)

Send promotional emails or offers (you may unsubscribe anytime)
Show relevant advertisements

• Security & Fraud Prevention

Detect suspicious activity
Protect customer accounts
Prevent unauthorized access

4. Cookies & Tracking Technologies

Our Website, powered by WordPress and WooCommerce, uses cookies and similar tracking technologies to ensure proper functionality and improve your shopping experience.

We use cookies to:

Keep items in your shopping cart
Remember login details (if you create an account)
Process checkout securely
Analyze website performance and visitor behavior
Support marketing campaigns

WooCommerce sets essential cookies such as:

Cart session cookies
Checkout cookies
Customer session identifiers

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect checkout functionality and account access.

5. Payments & Transaction Security

All payments made on our Website are processed securely through trusted third-party payment gateways integrated with WooCommerce.

We do not store full credit card details on our servers. Payment data is encrypted and processed in compliance with applicable security standards.

6. User-Generated Content

If you post reviews or comments on our Website, this content may be publicly visible. We are not responsible for how third parties use publicly shared information.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

8. Children’s Privacy

Our Website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain your information only as long as necessary to:

Fulfill orders
Maintain accounts
Comply with legal obligations
Resolve disputes

11. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing
Request data portability

To exercise any of these rights, please contact us using the details below.

12. International Transfers

Your information may be processed outside your country through trusted service providers. We ensure appropriate safeguards are in place to protect your data.

13. Contact Us

If you have questions regarding this Privacy Policy or your personal data, you may contact us at:

📧 Email: support@deserve-eg.com
🌍 Website: https://deserve-eg.com