Privacy policy
1. Information We Collect
A. Information You Provide
When you place an order, create an account, or contact us, we may collect:
• Full name
• Billing and shipping address
• Phone number
• Email address
• Payment details (processed securely via Shopify Payments or third-party gateways)
• Account login credentials
• Customer support communications
Providing certain information is necessary to complete transactions.
B. Automatically Collected Information
When you visit our Site, Shopify automatically collects certain information, including:
• IP address
• Device and browser information
• Time zone
• Pages viewed
• Products viewed
• Cookies and tracking technologies
This information is referred to as “Device Information.”
C. Order Information
When you make a purchase, we collect:
• Order details
• Payment confirmation
• Shipping details
• Transaction history
2. How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Communicate with you
• Screen orders for fraud or risk
• Provide customer support
• Improve our store performance
• Send marketing emails (with your consent)
3. Shopify & Third-Party Services
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products.
Your data is stored through Shopify’s secure data storage, databases, and the Shopify application. They store your data on secure servers protected by firewalls.
Payments are processed securely via Shopify Payments or integrated third-party payment providers. We do not store full credit card details on our servers.
4. Cookies
We use cookies and similar technologies to:
• Enable cart functionality
• Process checkout
• Remember customer preferences
• Analyze website traffic
• Improve marketing performance
You may disable cookies in your browser settings, but some features may not function properly.
5. Sharing Your Information
We may share your information with:
• Shopify
• Payment processors
• Shipping companies
• Marketing and analytics partners
We do not sell your personal information.
6. Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Request correction
• Request deletion
• Withdraw marketing consent
• Request data portability
To exercise these rights, please contact us.
7. Data Retention
We retain your personal information for as long as necessary to fulfill orders and comply with legal obligations.
8. Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet is 100% secure.
9. Contact Information
If you have questions about this Privacy Policy, please contact us at:
📧 support@deserve-eg.com
🌍 https://deserve-eg.com